|
FortiCare - Professional FortiGate Support Services |
 |
 |
 |
|
Need for Proactive Protection
Fortinet's FortiCare support offerings provide fast and reliable support that maximizes reliability and uptime. FortiCare services include technical support via phone or online, FortiOS software updates and upgrades for Firewall, VPN and traffic management, extended hardware and advanced replacement.
Fortinet offers two grades of FortiCare service (8x5 and 24x7) to need every customer's support needs. FortiCare 8x5 provides support for Fortinet security products without advanced replacement.
| Support Service |
FortiCare 8x5 |
FortiCare 24x7 |
| Firmware Updates |
Yes |
Yes |
| Hardware Warranty Replacement |
Depot |
Next Business Day |
| Phone Support |
Yes |
Yes |
| Email |
No |
Yes |
| Web |
Yes |
Yes |
| Online Knowledge Base |
Yes |
Yes |
|
