Computer systems and software are continually evolving and this presents many challenges in keeping up with the latest technological advancements. It is hard enough for many organizations to keep up with the evolving needs of their clients let alone the needs of the IT department.

As your business partner Demand ITS takes on this burden so you don’t have to. Our staff continually researches, tests and invests in new technologies to reduce on-site support incidents, decrease response times and proactively monitor your network and systems for problems and issues.

Here are some of the technologies we deploy to better assist your staff.

Computer systems and software are continually evolving and this presents many challenges in keeping up with the latest technological advancements; it is hard enough for many organizations to keep up with the evolving needs of their clients let alone the needs of the IT department.

As your business partner Demand ITS takes on this burden so you don’t have to. Our staff continually researches, tests and invests in new technologies to reduce on-site support incidents, increase response times and proactively monitor your network and systems for problems and issues.

Here are some results of our investment in technologies: 

Demand ITS staff hold a FtOCC certification in trixbox technologies

Fonality's comprehensive technical certification course, FtOCC, is designed to facilitate the use, training and support of trixbox Pro and and PBXtra.

 LogMeIn rescue provides on-demand remote rupport ...no pre-installed software required.

With LogMeIn we are able to provide immediate web based support for your PC.

Remote Support Doesn't Get Any Easier

• Fast Connectivity: All you need is a web browser and a internet connection
• Secure Sessions: We connect via 256 SSL encryption; uninstalls after we disconnect for enhanced security
• Complete Support: We are able to see and interact with your computer just like we are at your desk, rducing the time it takes to solve a problem.

trixbox Call Centre edition enables effective scheduling, monitoring and routing of support calls.

The integrated technologies such as call queuing, voicemail to email, VoIP extensions, FindMe (automatic forwarding to cellphones) ensure your support requests get the attention they deserve. Voice mails are integrated into our ticketing system to ensure proper tracking of issues and resolutions.