Recommended Deployment: < 10 employees

trixbox Pro SE is our hybrid-hosted telephony solution based on Asterisk® and improved for reliability and scalability (up to 500 users per site). Besides the usual fare of Asterisk features, trixbox Pro SE provides an easy user interface, web-based voicemail, powerful exportable reporting, click-to-call, integrated HUD Personal, mouse-driven operator panel, real-time resource graphs, system alerts, auto-card configuring, seamless VoIP trunking, simplified co-branding, and more.

Recommended Deployment: 10-500 employees

A step up from trixbox Pro SE, trixbox Pro EE contains all of the features of Standard Edition, plus conference bridges, multiple auto-attendants, paging, intercom (group + individual), group permissions, full reseller re-branding capabilities, and more. trixbox Pro EE also comes standard with HUD Team, which adds presence management, drag and drop call control, private enterprise chat, interactive desktop alerts, and more.

Recommended Deployment: Call center w/ 2 - 200 agents

trixbox Pro CCE builds on the powerful features of both Standard and Enterprise Edition by adding advanced call center capabilities at an unbelievably low price. Designed for companies with 2 - 200 agents, Call Center Edition adds robust ACD and IVR capabilities with unlimited queues³, skills-based routing, real-time queue statistics, graphical reports, web-based recording access, and more. trixbox Pro CCE comes with HUD Agent, which brings advanced agent capabilities such as on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login.

trixbox Pro Unified Agent Edition

Recommended Deployment: Any company that currently uses Salesforce.com

trixbox Pro Unified Agent Edition (UAE) is our latest edition of trixbox Pro. It includes all the features of SE, EE, and CCE, but adds advanced CRM integration. UAE is the answer for every company that relies on both Salesforce SFA™ and a phone system to transact business. UAE makes agents more productive with the Deal-size ($) Alert, Improved Screen Pops, and Click-to-Call. Managers are given full visibility into their reps’ activities with Automatic Call History, Lead Management Reporting, and Outbound Call Reporting. trixbox Pro Unified Agent Edition can transform sales and support organizations.

*Requires Salesforce.com Professional, Enterprise, or Unlimited Edition.