For over 10 years, we remained true to our commitment to providing professional and cost-effective IT support solutions for small and medium businesses in the Ottawa/Gatineau region.
Our client’s don’t need to worry about IT, that’s Demand ITS’s Job
We continue the legacy of our sister company, RB Computing Inc. (www.shoprbc.com), by providing our clients with honest information, competitive pricing and the highest possible quality of service.
Operating since 2006, we watched competitors come and go, some seem to grow quickly but then seem to disappear overnight. They all have one thing in common, you are their customer, and the primary goal is to maximize billing.
With us, you are our partner. Our growth depends on your success. We work tirelessly to ensure you don’t have to worry about technology so you can focus on your business.
We understand that most companies don’t have the need or budget for full-time IT staffing. We also recognize that continuous training requires a significant investment of time and money. Demand ITS can provide your organization with cost-effective IT support that makes sense to your bottom-line. Our service partnerships will provide your organization with peace of mind for your IT infrastructure needs.
We are a reliable solution for all your current and future IT needs.
We offer several packages ranging from on-call services to monthly monitored service contracts. Our specialists will work with you and your staff to provide the right solution.
We are dedicated to:
- Providing honest and trustworthy advice
- Maintaining the privacy, security and confidentiality of our clients
- Continuously train and educate our staff on the latest technologies
- Communicate with our clients at a level which they can understand
- Practice fair and honest billing practices
No Long Term
Our Service agreements don’t require a 3, 4 or 5-year term. We want you to work with us because we are the best, not because you are locked into a long-term contract.
Your Passwords
Getting passwords from IT providers can be like pulling teeth, we know all about it because we experience it each time we take over from another company. Our managed clients are given access to the same portal that our staff uses, this contains all the technical information we have about your environment. You could even export it if you want to keep an offline copy.
We Hire Employees
A common theme in IT companies is to hire contractors, this isn’t fair to you or to the contractor. Yes, there are times where you need to bring in outside people but if a good chunk of your technician’sare contractors this isn’t the best way to provide service. Contractors come and go, this high turnover causes unpredictable support.
We Don’t Sell Computers
Ever notice how each quarter your IT provider has a ‘great deal’ on new laptops or systems? Chances are that deal isn’t as great as you might think. There is an inherent conflict of interest in having your adviser sell you the products they are giving you the advice to buy. We make no profit from the sale of computers or servers, we want to keep it this way since if we recommend you replace or upgrade a computer we want you to know that this is because we believe it to be true and aren’t trying to meet some end of quarter quota.
No Hidden Costs
We offer three levels of support, one of these packages is sure to fit your needs but they focus on fair and honest billing.
The most basic option, ‘Break/Fix‘ is exactly as it sounds. Call us when you need us, and we will bill you at $95.00/hour, 1-hour minimum then by the 1/2 hour. Travel is billed at industry standard rates of $0.45/km.
If this all sounds like a breath of fresh air then please contact us for a no-pressure, no-obligation site audit to review your current situation.
Let us show you a better way.