IT Support


Your time is precious and you have more important issues to deal with than your network. Network and Computer Systems are a critical enabler for your business and in need of attention to ensure it’s running at optimal capacity. So what do you do? Your network is not large enough to justify a full time professional but you don’t feel comfortable relying on the ‘geeks’ and ‘nerds’ that you may know or employ.

We know how important IT is to your business and when you need support it is imperative to get reliable service. Demand ITS service agreements  were created with this in mind. You’ve worked hard to build your company and Demand ITS will work hard to  ensure your network is reliable and that your business will never be left without the immediate attention it deserves.

Demand ITS Support parterships are the ideal solution for organizations like yours, you demand the utmost in quality service and network reliability. In addition, Demand ITS has the ability to draw on all the resources that RB Computing Inc has to offer including its years of experience in hardware support and sales. Demand ITS also has access to a huge inventory of IT equipment 24 hours a day, 7 days a week as well as access to RB Computing Inc’s labs and facilities to troubleshoot less critical problems and save you money!

Features

  • Stable Monthly Support Fees
  • Proactive Monitoring of your network services
  • Providing scheduled on-site and remote maintenace
  • Access to dedicated and professional technical support staff
  • Customer Information Portal

Benefits

  • Predictable IT spending through standard monthly payments
  • Minimal disruption through scheduled on-site and remote support
  • Increased incident avoidance and uptime
  • Central location for all IT related information

 

 

Support partnerships from Demand ITS consist of various service level designed to be affordable while providing proactive IT management and support. Utilizing our unique framework for managing IT systems Demand ITS provides a range of services designed to optimize your technology investment and maximize productivity.

It’s not just about monitoring, that just lets you know something is wrong.

And it’s not just about remote access to your systems to troubleshoot issues.

It’s about a proactive preventative approach to IT systems management

This is possible through the use of a series of “Best Practices” that we have developed over years of collective experience.

Best practices

  • Disk Drive Analysis

  • Security Patch Management

  • Application Usage

  • System Auditing

  • Proactive Monitoring

  • Remote Support

  • Industry Leading Antivirus

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Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions.

Our technology expertise becomes your competitive advantage.