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Need IT Support for your EMR in Ottawa?

EMR users holding a Demand ITS tablet for I.T. IT support
EMR professionals and support staff holding Demand ITS tablet

Demand ITS, We are Ottawa’s trusted IT support partner for on-premise and ASP EMR’s since 2006.

Obtaining 100% up time is a difficult task, even the best system encounter problems.

Having a partner that can quickly solve an issue that’s impacting your EMR or restore interrupted services is critical to managing internal expectations and delivering high-quality EMR support. Lean on our support specialists to reduce unplanned downtime, promote resilience and enhance usability throughout your IT systems lifecycle.

There are a lot of EMR solution providers out there, what makes us different? We view our customers as business partners, as such we promise to deliver with:

  • Fully Managed IT Support
  • Short Term 1 Year service agreements
  • Fixed-Rate IT Services
  • Unlimited Technical Support
  • Honest IT Communications
  • Focused on Security
  • Ransomware Defense
  • We don’t sell computers!
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Here is what our clients say about our support:

Great company to work with. Available and attentive to our company needs. They provide excellent service and offer innovative solutions. Definitely recommend!google icon Secure ITACNPEu I5hCtsiz7HsEylTugprEa0o9IMSMtAMvxUCqEDA=s120 c c0x00000000 cc rp mo br100 Secure ITNatalie Thornhill Pirro
We have been using their services for over 20 years. Always working for the best interest of the client. Great service and has gone over and above a number of times. I have no problem recommending Robert and his team.google icon Secure ITACNPEu xxgtY S Qzv9UHpaGy1xOugEhTKOtvcMAgOlq=s120 c c0x00000000 cc rp mo br100 Secure ITFarmer's Pick
I have been using Rob and his team at Demand ITS for over fifteen years to supply trusted and effective IT management for our company. They are the real deal. Highly trustworthy, very competent, and incredibly savvy in the world that they operate. I can't imagine running my practice without having them in 100 % support mode for me and my team. Highly recommend. Shawn - Ecivda Financial Planning Boutiquegoogle icon Secure ITACNPEu8PnwZZvB8P2HAoMhvWm3vjqj Z6raz2vfHxOuPwDI=s120 c c0x00000000 cc rp mo ba4 br100 Secure ITShawn Todd
When I was just starting my business, I had a old laptop that was slowing down and making it impossible to work efficiently. I reached out to Demand ITS and they managed to boost its performance and restore its reliability without losing a single image, and as a photographer those are my lifeblood. I'm confident Demand ITS will always work in my best interest and support my business without trying to constantly push a sale, a refreshing experience!google icon Secure ITALm5wu2ljn7zpzehrt2b6FcoTvyCFeab8WWAjWIHFS2E=s120 c c0x00000000 cc rp mo br100 Secure ITRobin Holmes
Very knowledgeable crew with practical recommendations. Timely response to IT issues. Keen focus on security and integrity of our system. Very pleased we made the switch. We rest easy knowing we are in good hands.google icon Secure ITALm5wu2T8Ykx 5QTXcNEmvt7Fs8Eh EHR5a oV56sic=s120 c c0x00000000 cc rp mo br100 Secure ITDerek Fingler

Why should I use you?

Over the years, we have worked with many EMR vendors as independent consultants, and this means our advice is honest and unbiased.

Our experience inside and outside your on-premise or ASP EMR is invaluable; this gives us an edge on the ever-evolving nature of IT support and the security it needs!

Vendor Support Run-around?

Have you ever been stuck in vendor support? Your internet isn’t working, so you call your firewall company and they say it’s your ISP and vice versa? Spending hours tracking down companies, vendors and information while the problem isn’t any closer to being fixed? Let us take care of all your healthcare IT support needs and we will become the bridge between your staff and the technology they need.

Never-ending Sales pitch?

Our business is not dependent on hardware or software sales, in fact, 90% of the hardware and software we recommend is sourced through a 3rd party and we set it up for free! Do you buy equipment somewhere else? No Problem, we still will set it up for free!

Everyone you work with is an employee

Our business only hires employees, where many firms rely on sub-contractors and 3rd party vendors to support their clients, we believe if you hire and outsource to us, your technicians T4 should say Demand ITS Inc.