Your professional IT Service Partner

Need IT Support for your EMR in Ottawa?

EMR users holding a Demand ITS tablet for I.T. IT support
EMR professionals and support staff holding Demand ITS tablet

Demand ITS, We are Ottawa’s trusted IT support partner for on-premise and ASP EMR’s since 2006.

Obtaining 100% up time is a difficult task, even the best system encounter problems.

Having a partner that can quickly solve an issue that’s impacting your EMR or restore interrupted services is critical to managing internal expectations and delivering high-quality EMR support. Lean on our support specialists to reduce unplanned downtime, promote resilience and enhance usability throughout your IT systems lifecycle.

There are a lot of EMR solution providers out there, what makes us different? We view our customers as business partners, as such we promise to deliver with:

  • Fully Managed IT Support
  • Short Term 1 Year service agreements
  • Fixed-Rate IT Services
  • Unlimited Technical Support
  • Honest IT Communications
  • Focused on Security
  • Ransomware Defense
  • We don’t sell computers!
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Here is what our clients say about our EMR support:

It is a pleasure

Robert has provided me with end-user solutions on many occasions over the last years. His team performs well under his direction and always bring the final result expected, every time. It is a pleasure to have him supporting our infrastructure.

Guy M.

Operations Manager

IT, support
5
2020-02-18T11:57:23-05:00

Guy M.

Operations Manager

Robert has provided me with end-user solutions on many occasions over the last years. His team performs well under his direction and always bring the final result expected, every time. It is a pleasure to have him supporting our infrastructure.

frees up our techs

Our Organization has been using them occasionally in the past four years for higher-level tech support outside of the experience of our own IT Staff.  This frees up our techs to support the rest of our staff and minimizes overall downtime to the Organization.  The Demand ITS staff are quick to respond, very knowledgeable and great to work with.  Thanks, Demand ITS!

Sue C.

Information Technology Coordinator

IT, support
5
2020-02-18T11:57:05-05:00

Sue C.

Information Technology Coordinator

Our Organization has been using them occasionally in the past four years for higher-level tech support outside of the experience of our own IT Staff.  This frees up our techs to support the rest of our staff and minimizes overall downtime to the Organization.  The Demand ITS staff are quick to respond, very knowledgeable and great to work with.  Thanks, Demand ITS!

Quick and reliable

Over the years, Demand ITS has provided us with great solutions to ensure our office runs effectively and has also backed it up with quick and reliable service.

Marc O.

Certified Financial Planner

IT, support
5
2020-02-18T11:54:54-05:00

Marc O.

Certified Financial Planner

Over the years, Demand ITS has provided us with great solutions to ensure our office runs effectively and has also backed it up with quick and reliable service.
5
3
IT, support

Why should I use you?

Over the years, we have worked with many EMR vendors as independent consultants, and this means our advice is honest and unbiased.

Our experience inside and outside your on-premise or ASP EMR is invaluable; this gives us an edge on the ever-evolving nature of IT support and the security it needs!

Vendor Support Run-around?

Have you ever been stuck in vendor support? Your internet isn’t working, so you call your firewall company and they say it’s your ISP and vice versa? Spending hours tracking down companies, vendors and information while the problem isn’t any closer to being fixed? Let us take care of all your healthcare IT support needs and we will become the bridge between your staff and the technology they need.

Never-ending Sales pitch?

Our business is not dependent on hardware or software sales, in fact, 90% of the hardware and software we recommend is sourced through a 3rd party and we set it up for free! Do you buy equipment somewhere else? No Problem, we still will set it up for free!

Everyone you work with is an employee

Our business only hires employees, where many firms rely on sub-contractors and 3rd party vendors to support their clients, we believe if you hire an outsourced us, the technicians T4 should say Demand ITS Inc.