Need IT Support for your EMR in Ottawa?

EMR users holding a Demand ITS tablet for I.T. IT support
EMR professionals and support staff holding Demand ITS tablet

Demand ITS, We are Ottawa’s trusted IT support partner for on-premise and ASP EMR’s since 2006.

Obtaining 100% up time is a difficult task, even the best system encounter problems.

Having a partner that can quickly solve an issue that’s impacting your EMR or restore interrupted services is critical to managing internal expectations and delivering high-quality EMR support. Lean on our support specialists to reduce unplanned downtime, promote resilience and enhance usability throughout your IT systems lifecycle.

There are a lot of EMR solution providers out there, what makes us different? We view our customers as business partners, as such we promise to deliver with:

  • Fully Managed IT Support
  • Short Term 1 Year service agreements
  • Fixed-Rate IT Services
  • Unlimited Technical Support
  • Honest IT Communications
  • Focused on Security
  • Ransomware Defense
  • We don’t sell computers!
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Here is what our clients say about our support:

I was fortunate enough to meet the team at an event I wasn't even thinking of finding computer and internet support at. I've not regretted taking the time to chat with them at all. They have really helped me improve and optimize the digital aspect of my practice, and are very flexible with respect to using what you have rather than just changing everything. They've even helped me with some non-business related computer questions just in the course of conversation. Would recommend them to anyone who has a business and needs to have a reliable computerized setup.google icon Secure ITAATXAJwT36C3wXU2JFTwVjSL7IXqBKrqodswQ5h5oASV=s120 c c0x00000000 cc rp mo br100 Secure ITSean Pierre
Excellent professionals.google icon Secure ITAOh14GgYQmT48yKWNYbr1QS6KCIQdx sHc1G7 GKAik xQ=s120 c c0x00000000 cc rp mo br100 Secure ITNassoh H
When I was just starting my business, I had a old laptop that was slowing down and making it impossible to work efficiently. I reached out to Demand ITS and they managed to boost its performance and restore its reliability without losing a single image, and as a photographer those are my lifeblood. I'm confident Demand ITS will always work in my best interest and support my business without trying to constantly push a sale, a refreshing experience!google icon Secure ITAATXAJw29raMFsVcGPp1bf yrvaIRkt3Bd4csNkbsRLR=s120 c c0x00000000 cc rp mo br100 Secure ITRobin Holmes
Great company to work with. Available and attentive to our company needs. They provide excellent service and offer innovative solutions. Definitely recommend!google icon Secure ITAOh14GikCIfLArN4rQN04YrW3gs6rlSZDWXg2VY9mevtag=s120 c c0x00000000 cc rp mo br100 Secure ITNatalie Thornhill Pirro

Why should I use you?

Over the years, we have worked with many EMR vendors as independent consultants, and this means our advice is honest and unbiased.

Our experience inside and outside your on-premise or ASP EMR is invaluable; this gives us an edge on the ever-evolving nature of IT support and the security it needs!

Vendor Support Run-around?

Have you ever been stuck in vendor support? Your internet isn’t working, so you call your firewall company and they say it’s your ISP and vice versa? Spending hours tracking down companies, vendors and information while the problem isn’t any closer to being fixed? Let us take care of all your healthcare IT support needs and we will become the bridge between your staff and the technology they need.

Never-ending Sales pitch?

Our business is not dependent on hardware or software sales, in fact, 90% of the hardware and software we recommend is sourced through a 3rd party and we set it up for free! Do you buy equipment somewhere else? No Problem, we still will set it up for free!

Everyone you work with is an employee

Our business only hires employees, where many firms rely on sub-contractors and 3rd party vendors to support their clients, we believe if you hire and outsource to us, your technicians T4 should say Demand ITS Inc.