Your professional IT Service Partner

Need IT Support for your EMR in Ottawa?

EMR users holding a Demand ITS tablet for I.T. IT support
EMR professionals and support staff holding Demand ITS tablet

Demand ITS, We are Ottawa’s trusted IT support partner for on-premise and ASP EMR’s since 2006.

Obtaining 100% up time is a difficult task, even the best system encounter problems.

Having a partner that can quickly solve an issue that’s impacting your EMR or restore interrupted services is critical to managing internal expectations and delivering high-quality EMR support. Lean on our support specialists to reduce unplanned downtime, promote resilience and enhance usability throughout your IT systems lifecycle.

There are a lot of EMR solution providers out there, what makes us different? We view our customers as business partners, as such we promise to deliver with:

  • Fully Managed IT Support
  • Short Term 1 Year service agreements
  • Fixed-Rate IT Services
  • Unlimited Technical Support
  • Honest IT Communications
  • Focused on Security
  • Ransomware Defense
  • We don’t sell computers!
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Here is what our clients say about our support:

Very knowledgeable crew with practical recommendations. Timely response to IT issues. Keen focus on security and integrity of our system. Very pleased we made the switch. We rest easy knowing we are in good hands.google iconphotoDerek Fingler
I have been using Rob and his team at Demand ITS for over fifteen years to supply trusted and effective IT management for our company. They are the real deal. Highly trustworthy, very competent, and incredibly savvy in the world that they operate. I can't imagine running my practice without having them in 100 % support mode for me and my team. Highly recommend. Shawn - Ecivda Financial Planning Boutiquegoogle iconAOh14GjUdvrzVLhwcLDr4sEtyVv8Qi 1P5r8WkQP sFZl0Y=c0x00000000 cc rp ba3Shawn Todd
Excellent service. Robert is very knowledgeable, he always provides valuable advice in this forever evolving digital world, the team goes the extra step to make sure the client demands are answered.facebook iconblankNassoh Hafez
Thoughtful and helpful. Willing to work with whatever you have while making helpful suggestions. Willing to come in to help at odd hours.facebook icon?psid=3087938324650060&height=100&width=100&ext=1605220051&hash=AeRjuX9lASKH5f BYCgSean Pierre
Robert, that you so much for dropping off the #D Print Covid-19 Ear Savers. Much appreciated. Eileenfacebook iconblankEileen Co

Why should I use you?

Over the years, we have worked with many EMR vendors as independent consultants, and this means our advice is honest and unbiased.

Our experience inside and outside your on-premise or ASP EMR is invaluable; this gives us an edge on the ever-evolving nature of IT support and the security it needs!

Vendor Support Run-around?

Have you ever been stuck in vendor support? Your internet isn’t working, so you call your firewall company and they say it’s your ISP and vice versa? Spending hours tracking down companies, vendors and information while the problem isn’t any closer to being fixed? Let us take care of all your healthcare IT support needs and we will become the bridge between your staff and the technology they need.

Never-ending Sales pitch?

Our business is not dependent on hardware or software sales, in fact, 90% of the hardware and software we recommend is sourced through a 3rd party and we set it up for free! Do you buy equipment somewhere else? No Problem, we still will set it up for free!

Everyone you work with is an employee

Our business only hires employees, where many firms rely on sub-contractors and 3rd party vendors to support their clients, we believe if you hire and outsource to us, your technicians T4 should say Demand ITS Inc.