Your professional IT Service Partner

Need IT Support for your EMR in Ottawa?

EMR users holding a Demand ITS tablet for I.T. IT support
EMR professionals and support staff holding Demand ITS tablet

Demand ITS, We are Ottawa’s trusted IT support partner for on-premise and ASP EMR’s since 2006.

Obtaining 100% up time is a difficult task, even the best system encounter problems.

Having a partner that can quickly solve an issue that’s impacting your EMR or restore interrupted services is critical to managing internal expectations and delivering high-quality EMR support. Lean on our support specialists to reduce unplanned downtime, promote resilience and enhance usability throughout your IT systems lifecycle.

There are a lot of EMR solution providers out there, what makes us different? We view our customers as business partners, as such we promise to deliver with:

  • Fully Managed IT Support
  • Short Term 1 Year service agreements
  • Fixed-Rate IT Services
  • Unlimited Technical Support
  • Honest IT Communications
  • Focused on Security
  • Ransomware Defense
  • We don’t sell computers!
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Here is what our clients say about our EMR support:

They have worked tirelessly to lower our IT costs

Robert and his Demand ITS Team cleaned up a huge legacy IT mess, restored state of the art backup and internet security and established a minimal downtime environment which requires minimal site support. They have worked tirelessly to lower our IT costs, upgrade our hardware and stabilize our IT environment.

Dr. Joel N. MD FRCPC & Managing Partner

Demand ITS Inc.
5
2020-02-19T13:44:46-05:00

Dr. Joel N. MD FRCPC & Managing Partner

Robert and his Demand ITS Team cleaned up a huge legacy IT mess, restored state of the art backup and internet security and established a minimal downtime environment which requires minimal site support. They have worked tirelessly to lower our IT costs, upgrade our hardware and stabilize our IT environment.

very flexible to using what you have, rather than just changing everything!






Positive: Professionalism, Quality



I was fortunate enough to meet the team at an event I wasn't even thinking of finding computer and internet support at. I've not regretted taking the time to chat with them at all. They have really helped me improve and optimize the digital aspect of my practice, and are very flexible with respect to using what you have rather than just changing everything. They've even helped me with some non-business related computer questions just in the course of conversation. Would recommend them to anyone who has a business and needs to have a reliable computerized setup.




Sean P. MD

Demand ITS Inc.
5
2020-06-23T11:40:04-05:00

Sean P. MD

Positive: Professionalism, Quality I was fortunate enough to meet the team at an event I wasn't even thinking of finding computer and internet support at. I've not regretted taking the time to chat with them at all. They have really helped me improve and optimize the digital aspect of my practice, and are very flexible with respect to using what you have rather than just changing everything. They've even helped me with some non-business related computer questions just in the course of conversation. Would recommend them to anyone who has a business and needs to have a reliable computerized setup.

your clinic could not make a better choice.

Robert Picard, Demand ITS and his Team are by far your best choice when it comes to provisioning reliable, affordable, experienced and timely IT services.  These folks are responsive, diligent, and incredibly efficient all that they do.  We are in the process of replacing our old server and ageing infrastructure, Robert and his team prove their worth to us every day. In addition to their excellent service, I’ve come to depend on  Robert’s simple, no-nonsense approach, while recognizing and working with my financial constraints as we grow this business in Kanata.


In summary, I’ve known Mr. Picard and his team for the past 4 years, in my opinion, your clinic could not make a better choice.


Fred C.

President & MBA

Demand ITS Inc.
5
2020-03-04T21:10:43-05:00

Fred C.

President & MBA

Robert Picard, Demand ITS and his Team are by far your best choice when it comes to provisioning reliable, affordable, experienced and timely IT services.  These folks are responsive, diligent, and incredibly efficient all that they do.  We are in the process of replacing our old server and ageing infrastructure, Robert and his team prove their worth to us every day. In addition to their excellent service, I’ve come to depend on  Robert’s simple, no-nonsense approach, while recognizing and working with my financial constraints as we grow this business in Kanata. In summary, I’ve known Mr. Picard and his team for the past 4 years, in my opinion, your clinic could not make a better choice.

IT Support for more than 10 years!

Demand ITS has been looking after our IT system for more than 10 years. They always keep our network up and running. I would recommend them to any business.

Thomas S.

MD

Demand ITS Inc.
5
2020-02-18T11:56:47-05:00

Thomas S.

MD

Demand ITS has been looking after our IT system for more than 10 years. They always keep our network up and running. I would recommend them to any business.
5
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Demand ITS Inc.

Why should I use you?

Over the years, we have worked with many EMR vendors as independent consultants, and this means our advice is honest and unbiased.

Our experience inside and outside your on-premise or ASP EMR is invaluable; this gives us an edge on the ever-evolving nature of IT support and the security it needs!

Vendor Support Run-around?

Have you ever been stuck in vendor support? Your internet isn’t working, so you call your firewall company and they say it’s your ISP and vice versa? Spending hours tracking down companies, vendors and information while the problem isn’t any closer to being fixed? Let us take care of all your healthcare IT support needs and we will become the bridge between your staff and the technology they need.

Never-ending Sales pitch?

Our business is not dependent on hardware or software sales, in fact, 90% of the hardware and software we recommend is sourced through a 3rd party and we set it up for free! Do you buy equipment somewhere else? No Problem, we still will set it up for free!

Everyone you work with is an employee

Our business only hires employees, where many firms rely on sub-contractors and 3rd party vendors to support their clients, we believe if you hire and outsource to us, your technicians T4 should say Demand ITS Inc.