Your professional IT Service Partner

The best managed IT services (MSP) in Ottawa

If you’re here because you have a gut feeling that something isn’t right with your IT support, you already know what you need to do. For one reason or another, trust isn’t there anymore. It may have been a significant incident or a series of continuous small events.

The question you should be asking right now is not if you should switch, but is Demand ITS the right company to help you make that change.

The answer is yes.

Our competitors seem to come and go, some grow quickly but then disappear overnight. They all have one thing in common, you are their customer, and when you are in sales, the goal is often to maximize short term profit locking you in to long-term contracts.

You are our partner; our growth depends on your success, so we want to ensure you don’t have to worry about your network and can focus on your progress.

Demand ITS MSP Staff -

We are Ottawa’s best MSP!

Fill out my online form.

No Long Term

Our Service agreements are designed as partnerships, not as a way to hold you hostage. You will never see a 3 or 5-year contract from us. We want you to work with us because we are the best, not because you are held hostage into a long term contract.

Your Passwords 

Getting passwords from IT providers can be like pulling teeth, we know all about it because we experience it each time we take over from another company. Our managed clients are given access to the same portal that our staff uses, this contains all the technical information we have about your environment. You could even export it if you want to keep an offline copy.

Documentation

For every procedure, policy or client-specific fix we generate a ‘how-to’ and store it in the same portal as the passwords. If you ever had to move on, that same data is available for you to export.

We Hire Employees

Some IT companies grow by hiring contractors, this isn’t fair to you or to the contractor. There are times where you need to bring in outside people but if the core of your business relies on using a 3rd party to support your clients, something isn’t right. Contractors come and go, this high turnover causes unpredictable support.

No Hidden Costs

All our managed service agreements are priced at a fixed rate, this includes labour for repairs, maintenance and upgrades. We avoid costly project-based fees for things like system or network upgrades, labour is always included.

We Don’t Sell Computers

When we started Demand ITS in 2006, we wanted to be different and to avoid the constant sales pressure most MSP’s put on their clients. We chose not to sell equipment; this keeps the relationship honest and us in the role of a trusted advisor.

If this all sounds like a breath of fresh air then let’s schedule 30 minutes no-obligation meeting to discuss how we can help you.

They allow me to focus my energy on patient care!

As a physician in a large medical clinic, I rely on technology to ensure that my day to day operations run smoothly. As everyone knows, information technology is full of challenges from the management of electronic medical records to trouble with fax machines and modems. Demand ITS has been and continues to be instrumental in helping us to work through these challenges. The staff are quickly available and competent problem solvers. This allows me to focus my energy on patient care!

Fawzi M.

MD CCFP FCFP

IT, support
5
2020-02-18T11:56:29-05:00

Fawzi M.

MD CCFP FCFP

As a physician in a large medical clinic, I rely on technology to ensure that my day to day operations run smoothly. As everyone knows, information technology is full of challenges from the management of electronic medical records to trouble with fax machines and modems. Demand ITS has been and continues to be instrumental in helping us to work through these challenges. The staff are quickly available and competent problem solvers. This allows me to focus my energy on patient care!

It is a pleasure

Robert has provided me with end-user solutions on many occasions over the last years. His team performs well under his direction and always bring the final result expected, every time. It is a pleasure to have him supporting our infrastructure.

Guy M.

Operations Manager

IT, support
5
2020-02-18T11:57:23-05:00

Guy M.

Operations Manager

Robert has provided me with end-user solutions on many occasions over the last years. His team performs well under his direction and always bring the final result expected, every time. It is a pleasure to have him supporting our infrastructure.

your clinic could not make a better choice.

Robert Picard, Demand ITS and his Team are by far your best choice when it comes to provisioning reliable, affordable, experienced and timely IT services.  These folks are responsive, diligent, and incredibly efficient all that they do.  We are in the process of replacing our old server and ageing infrastructure, Robert and his team prove their worth to us every day. In addition to their excellent service, I’ve come to depend on  Robert’s simple, no-nonsense approach, while recognizing and working with my financial constraints as we grow this business in Kanata.


In summary, I’ve known Mr. Picard and his team for the past 4 years, in my opinion, your clinic could not make a better choice.


Fred C.

President & MBA

IT, support
5
2020-03-04T21:10:43-05:00

Fred C.

President & MBA

Robert Picard, Demand ITS and his Team are by far your best choice when it comes to provisioning reliable, affordable, experienced and timely IT services.  These folks are responsive, diligent, and incredibly efficient all that they do.  We are in the process of replacing our old server and ageing infrastructure, Robert and his team prove their worth to us every day. In addition to their excellent service, I’ve come to depend on  Robert’s simple, no-nonsense approach, while recognizing and working with my financial constraints as we grow this business in Kanata. In summary, I’ve known Mr. Picard and his team for the past 4 years, in my opinion, your clinic could not make a better choice.
5
3
IT, support

Demand ITS Inc, a trusted MSP in Ottawa since 2007