If you’re here because you have a gut feeling that something isn’t right with your IT support, you already know what you need to do. For one reason or another, trust isn’t there anymore. It may have been a significant incident or a series of continuous small events.
The question you should be asking right now is not if you should switch, but is Demand ITS the right company to help you make that change.
The answer is yes.
Our competitors seem to come and go, some grow quickly but then disappear overnight. They all have one thing in common, you are their customer, and when you are in sales, the goal is often to maximize short term profit locking you in to long-term contracts.
You are our partner; our growth depends on your success, so we want to ensure you don’t have to worry about your network and can focus on your progress.
We are Ottawa’s best MSP!
No Long Term
Our Service agreements are designed as partnerships, not as a way to hold you hostage. You will never see a 3 or 5-year contract from us. We want you to work with us because we are the best, not because you are held hostage into a long term contract.
Getting passwords from IT providers can be like pulling teeth, we know all about it because we experience it each time we take over from another company. Our managed clients are given access to the same portal that our staff uses, this contains all the technical information we have about your environment. You could even export it if you want to keep an offline copy.
For every procedure, policy or client-specific fix we generate a ‘how-to’ and store it in the same portal as the passwords. If you ever had to move on, that same data is available for you to export.
We Hire Employees
Some IT companies grow by hiring contractors, this isn’t fair to you or to the contractor. There are times where you need to bring in outside people but if the core of your business relies on using a 3rd party to support your clients, something isn’t right. Contractors come and go, this high turnover causes unpredictable support.
No Hidden Costs
All our managed service agreements are priced at a fixed rate, this includes labour for repairs, maintenance and upgrades. We avoid costly project-based fees for things like system or network upgrades, labour is always included.
We Don’t Sell Computers
When we started Demand ITS in 2006, we wanted to be different and to avoid the constant sales pressure most MSP’s put on their clients. We chose not to sell equipment; this keeps the relationship honest and us in the role of a trusted advisor.