Your professional IT Service Partner

The best managed IT services (MSP) in Ottawa

If you’re here because you have a gut feeling that something isn’t right with your IT support, you already know what you need to do. For one reason or another, trust isn’t there anymore. It may have been a significant incident or a series of continuous small events.

The question you should be asking right now is not if you should switch, but is Demand ITS the right company to help you make that change.

The answer is yes.

Our competitors seem to come and go, some grow quickly but then disappear overnight. They all have one thing in common, you are their customer, and when you are in sales, the goal is often to maximize short term profit locking you in to long-term contracts.

You are our partner; our growth depends on your success, so we want to ensure you don’t have to worry about your network and can focus on your progress.

Demand ITS MSP Staff -

We are Ottawa’s best MSP!

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No Long Term

Our Service agreements are designed as partnerships, not as a way to hold you hostage. You will never see a 3 or 5-year contract from us. We want you to work with us because we are the best, not because you are held hostage into a long term contract.

Your Passwords 

Getting passwords from IT providers can be like pulling teeth, we know all about it because we experience it each time we take over from another company. Our managed clients are given access to the same portal that our staff uses, this contains all the technical information we have about your environment. You could even export it if you want to keep an offline copy.

Documentation

For every procedure, policy or client-specific fix we generate a ‘how-to’ and store it in the same portal as the passwords. If you ever had to move on, that same data is available for you to export.

We Hire Employees

Some IT companies grow by hiring contractors, this isn’t fair to you or to the contractor. There are times where you need to bring in outside people but if the core of your business relies on using a 3rd party to support your clients, something isn’t right. Contractors come and go, this high turnover causes unpredictable support.

No Hidden Costs

All our managed service agreements are priced at a fixed rate, this includes labour for repairs, maintenance and upgrades. We avoid costly project-based fees for things like system or network upgrades, labour is always included.

We Don’t Sell Computers

When we started Demand ITS in 2006, we wanted to be different and to avoid the constant sales pressure most MSP’s put on their clients. We chose not to sell equipment; this keeps the relationship honest and us in the role of a trusted advisor.

If this all sounds like a breath of fresh air then let’s schedule 30 minutes no-obligation meeting to discuss how we can help you.

a refreshing experience!

When I was just starting my business, I had a old laptop that was slowing down and making it impossible to work efficiently. I reached out to Demand ITS and they managed to boost its performance and restore its reliability without losing a single image, and as a photographer those are my lifeblood. I'm confident Demand ITS will always work in my best interest and support my business without trying to constantly push a sale, a refreshing experience!

Robin H. Sole Proprietor, Photographer

Demand ITS Inc
5
2020-06-23T11:32:41-05:00

Robin H. Sole Proprietor, Photographer

When I was just starting my business, I had a old laptop that was slowing down and making it impossible to work efficiently. I reached out to Demand ITS and they managed to boost its performance and restore its reliability without losing a single image, and as a photographer those are my lifeblood. I'm confident Demand ITS will always work in my best interest and support my business without trying to constantly push a sale, a refreshing experience!

Quick and reliable

Over the years, Demand ITS has provided us with great solutions to ensure our office runs effectively and has also backed it up with quick and reliable service.

Marc O.

Certified Financial Planner

Demand ITS Inc
5
2020-02-18T11:54:54-05:00

Marc O.

Certified Financial Planner

Over the years, Demand ITS has provided us with great solutions to ensure our office runs effectively and has also backed it up with quick and reliable service.

It is a pleasure

Robert has provided me with end-user solutions on many occasions over the last years. His team performs well under his direction and always bring the final result expected, every time. It is a pleasure to have him supporting our infrastructure.

Guy M.

Operations Manager

Demand ITS Inc
5
2020-02-18T11:57:23-05:00

Guy M.

Operations Manager

Robert has provided me with end-user solutions on many occasions over the last years. His team performs well under his direction and always bring the final result expected, every time. It is a pleasure to have him supporting our infrastructure.

they get it done!

I’ve had the privilege of working with Robert for numerous years now.
Robert and Demand ITS has fully supported our users and our network in our Ottawa office flawlessly.
His professional expertise, along with his customer service, and his “ Get it done and over the finish line” attitude is second to none.
I have utilized his services in my other location as well in Toronto for major upgrades and maintenance.
I have complete trust in him and would recommend his services to anyone.

Rick A.

IT / Facility Manager

Demand ITS Inc
5
2020-02-18T11:54:32-05:00

Rick A.

IT / Facility Manager

I’ve had the privilege of working with Robert for numerous years now. Robert and Demand ITS has fully supported our users and our network in our Ottawa office flawlessly. His professional expertise, along with his customer service, and his “ Get it done and over the finish line” attitude is second to none. I have utilized his services in my other location as well in Toronto for major upgrades and maintenance. I have complete trust in him and would recommend his services to anyone.
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Demand ITS Inc

Demand ITS Inc, a trusted MSP in Ottawa since 2007