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The best managed IT services (MSP) in Ottawa

If you’re here because you have a gut feeling that something isn’t right with your IT support, you already know what you need to do. For one reason or another, trust isn’t there anymore. It may have been a significant incident or a series of continuous small events.

The question you should be asking right now is not if you should switch, but is Demand ITS the right company to help you make that change.

The answer is yes.

Our competitors seem to come and go, some grow quickly but then disappear overnight. They all have one thing in common, you are their customer, and when you are in sales, the goal is often to maximize short term profit locking you in to long-term contracts.

You are our partner; our growth depends on your success, so we want to ensure you don’t have to worry about your network and can focus on your progress.

Demand ITS MSP Staff -
The best managed IT services (MSP) in Ottawa 1 Demand ITS

We are Ottawa’s best MSP!

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No Long Term

Our Service agreements are designed as partnerships, not as a way to hold you hostage. You will never see a 3 or 5-year contract from us. We want you to work with us because we are the best, not because you are held hostage into a long term contract.

Your Passwords 

Getting passwords from IT providers can be like pulling teeth, we know all about it because we experience it each time we take over from another company. Our managed clients are given access to the same portal that our staff uses, this contains all the technical information we have about your environment. You could even export it if you want to keep an offline copy.


For every procedure, policy or client-specific fix we generate a ‘how-to’ and store it in the same portal as the passwords. If you ever had to move on, that same data is available for you to export.

We Hire Employees

Some IT companies grow by hiring contractors, this isn’t fair to you or to the contractor. There are times where you need to bring in outside people but if the core of your business relies on using a 3rd party to support your clients, something isn’t right. Contractors come and go, this high turnover causes unpredictable support.

No Hidden Costs

All our managed service agreements are priced at a fixed rate, this includes labour for repairs, maintenance and upgrades. We avoid costly project-based fees for things like system or network upgrades, labour is always included.

We Don’t Sell Computers

When we started Demand ITS in 2006, we wanted to be different and to avoid the constant sales pressure most MSP’s put on their clients. We chose not to sell equipment; this keeps the relationship honest and us in the role of a trusted advisor.

If this all sounds like a breath of fresh air then let’s schedule 30 minutes no-obligation meeting to discuss how we can help you.

I have been using Rob and his team at Demand ITS for over fifteen years to supply trusted and effective IT management for our company. They are the real deal. Highly trustworthy, very competent, and incredibly savvy in the world that they operate. I can't imagine running my practice without having them in 100 % support mode for me and my team. Highly recommend. Shawn - Ecivda Financial Planning Boutiquegoogle icon Secure ITACNPEu8PnwZZvB8P2HAoMhvWm3vjqj Z6raz2vfHxOuPwDI=s120 c c0x00000000 cc rp mo ba4 br100 Secure ITShawn Todd
I was fortunate enough to meet the team at an event I wasn't even thinking of finding computer and internet support at. I've not regretted taking the time to chat with them at all. They have really helped me improve and optimize the digital aspect of my practice, and are very flexible with respect to using what you have rather than just changing everything. They've even helped me with some non-business related computer questions just in the course of conversation. Would recommend them to anyone who has a business and needs to have a reliable computerized icon Secure ITALm5wu3UEJxVk8zEuwsvWQbD8WtObCWliDp4nUp81PKi=s120 c c0x00000000 cc rp mo br100 Secure ITSean Pierre
Very knowledgeable crew with practical recommendations. Timely response to IT issues. Keen focus on security and integrity of our system. Very pleased we made the switch. We rest easy knowing we are in good icon Secure ITALm5wu2T8Ykx 5QTXcNEmvt7Fs8Eh EHR5a oV56sic=s120 c c0x00000000 cc rp mo br100 Secure ITDerek Fingler
Great company to work with. Available and attentive to our company needs. They provide excellent service and offer innovative solutions. Definitely recommend!google icon Secure ITACNPEu I5hCtsiz7HsEylTugprEa0o9IMSMtAMvxUCqEDA=s120 c c0x00000000 cc rp mo br100 Secure ITNatalie Thornhill Pirro

Demand ITS Inc, a trusted MSP in Ottawa since 2007