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March 24 – COVID-19 Update #2

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Demand ITS Inc.
Date: March 24, 2020
COVID-19 Update #2
How we are keeping our customers secure during the COVID-19 Crisis
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The new normal? 
It just might be, at least for a while. Demand ITS is working with our partners and remains committed to keeping you secure.

To that end, we are extending telephone and remote support for residential issues to our clients under the existing terms of your service agreement.

Many of our clients are on fixed agreements, and this will result in no additional charges for any issues that impact your remote working, even if that requires us to help troubleshoot your home WiFi or personal computer equipment.

To all our clients who are using home equipment to access work, we are offering no-charge AV Defender antivirus for the duration of the COVID-19 crisis, respond to this email, and we will send you an installer link.

We are actively engaging new partners to help facilitate remote working, if you are stuck and need advice, please feel free to reach out to me for no-obligation advice.

One last thing, many hackers are using COVID-19 to spread fear and ransomware, please always be cautious of the links you click and websites you visit. With many working from home, some of the standard protections and security measures are no longer in place.
Stay safe, 
Robert
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Microsoft Warning
Robert Picard, Demand ITS
A new vulerability has been identified in Windows 7, if you have not upgraded to Windows 10 you are at risk even if you subscribe to ESU updates. 
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COVID-19 self-assessment
Ministry of Health in Ontario
If you think you have coronavirus (COVID-19) symptoms or have been in close contact with someone who has, use this tool to help determine how to seek further care. 

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Demand ITS Inc.
106-235 Menten Place
Nepean, ON  K2H 9C1
Tel: 613 686 6263
Email: rpicard@demand-its.com

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106-235 Menten Place, Ottawa, Ontario K2H9C1